Our FAQS
When will I receive my order ?
Step 1: We process all orders manually – this operation takes a little of time- and we ship within 1-4 hours, If you do not receive your account password within 4 hours maximum, please contact us again.
Step 2: Send by email, please make sure your email is correct and acceptable！
Step 3: Please use GMAIL or HOTMAIL, because emails like (yahoo, icloud) does not allow sending iptv files.
How to experience the smart IPTV ?
Step 1 : Press the Smart Hub/APP STORE button from your remote.
Step 2 : Search for the IPTV Smarters Pro to install.
Step 3 : Log in the Application with your subscription details i.e. Username, Password, Portal URL.
Can I watch live TV on multiple devices at the same time ?
Our iptv subscription is Limited to one Device at a time. In other words, allows you to watch on two screens but not at the same time. If you want to take advantage of an iptv subscription simultaneously you will get a discount for the second subscription.
Can I request a spicific Channel or Content ?
We Strive To Offer A Comprehensive Channel Lineup And Content Library. If You Have A Specific Request, Feel Free To Reach Out To Our Customer Support Team. While We Cannot Guarantee The Addition Of Specific Channels Or Content, We Will Do Our Best To Accommodate Your Request.
How often are new Channels and Content added ?
We Regularly Update Our Channel List And Content Library To Provide Our Customers With The Latest And Most Popular Channels, Movies, And TV Shows.
What If I Encounter technical issues or need Assistance ?
Our Dedicated Customer Support Team Is Available 24/7 To Assist You With Any Technical Issues Or Questions You May Have. You Can Contact Us Through Our Website, And We Will Be Happy To Help.
Do we need vpn when using iptv service ?
Using a VPN is not mandatory, but if the customer wants a secure connection secure with vpn he can do it , you have just to tell us the vpn connection country so that we can change the location of your iptv subscription on our servers.
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+1(323)205-2638